We respect your privacy. Read the full details below.
What information we collect
It depends on the nature of the communication you have with us, but in the normal course of business, we may learn your name, email address, billing address, and other similar information.
Importantly, we do not ever learn of your payment details. Such information passes directly from your browser to our payment partner Stripe over a secure connection. We are able to view basic data related to transactions (such as the last four digits of credit cards) that allow us to provide customer support.
How we use your information
We use your information to fulfill orders and to provide customer support (typically, by replying to emails initiated by you). Occasionally, we may initiate communication from our side to address a product issue or notify you of product news.
If you would like to close your account and delete your personal data, you can do so by visiting your Account page and clicking the Delete Account button. Additionally, you can also write to us at firstname.lastname@example.org at any time and we will assist you.
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.
We also make use of certain third-party tools to understand usage of our website. For example, Google Analytics is one such tool. When you view a page on this website, it places a cookie on your browser. As you move about the site, usage information is logged. This allows us to understand things such as which pages were viewed the most, how users navigated through the site, what kinds of devices, browsers, and operating systems, were used to view the site, what geographical locations users viewed the site from, and so on. This usage information is stored within the systems of the third-party, but viewed only by us.
Finally, we make use of the web site usage data described above for remarketing efforts. Remarketing means showing advertisements to people who previously viewed a product or service. For example, suppose you view a product listing for toasters but do not purchase. The manufacturer might like to show you an ad for toasters later. That's remarketing.
We use third-party providers (such as Google) to deliver remarketing ads to people who viewed this site, utilizing the usage data described above. We don't share any personal user information with such providers. The provider simply knows that a particular browser viewed the site, which in turn allows for that provider to show an ad to the same browser later, if that browser visits a site that delivers ads from that provider.
Satori Reader contains a discussion section that allows users ask questions and get answers from Satori Reader staff. As discussed in our Terms and Conditions, by posting on this discussion system, you grant Brak Software, Inc. a non-exclusive, royalty-free, worldwide license to display your posts in perpetuity, even if you subsequently close your Satori Reader account.
In plain English, you agree to allow us to display your posts on our discussion system at no cost to us for as long as we run Satori Reader. The motivation is to preserve question-and-answer exchanges on our discussion system for the benefit of future readers. If privacy is a concern, we can change your discussion display name to a pseudonym at your request. (You can also do this yourself via the Preferences page at any time.) If you do not accept these terms, please simply avoid posting on our discussion system.
We reserve the right to change the policy at any time, and when we do so, we will update this page.
- April 12, 2018: Initial version.
- April 19, 2022: Add section on data deletion.
- July 26, 2023: Remove section related to Disqus since we no longer use a third-party discussion system.
- July 26, 2023: Clarify policies related to posts on our discussion system.